Privacy & GDPR

We only collect data necessary to provide the service:

• Owner data: first name, last name, email address, phone number (optional)

• Pet data: name, species, breed, date of birth, microchip number

• Medical data: visits, vaccinations, allergies, documents

• Technical data: access logs, session identifiers

We do not collect location data, we do not profile users, and we do not sell personal data.

We use multi-layer security:

• Encryption: all data is encrypted at rest and in transit (TLS 1.3)

• Row Level Security: each user only sees their own data

• Access audit: every operation is logged

• Secure infrastructure: EU hosting compliant with GDPR

• Regular backups: automatic backups every day

Access control is in your hands:

• You, the owner: full access to all your pets' data

• Co-owners: access granted by the main owner

• Veterinarians: access only via a shared link with limited time and scope

• Pacjent.vet team: technical access only for troubleshooting, at your request

Under GDPR you have the right to:

• Access – you can see all your data in the app

• Rectification – you can edit incorrect data

• Erasure – you can delete your account and all data

• Portability – you can export data in JSON format

• Objection – you can withdraw consent at any time

To exercise these rights, contact us: rodo@pacjent.vet

When you delete your account:

• All your personal data will be permanently deleted

• Pet data for which you are the sole owner will be deleted

• Shared links will stop working

• The process is irreversible

Data is deleted within 30 days of submitting the request.

When you share data:

• You control the scope: you choose what is visible (read/write)

• You set the time: the link expires after a specified time

• You can revoke: you can invalidate the link at any time

• You track access: you see who and when used the link

Veterinarians cannot save or copy data outside the application.

This section covers your use of the Pacjent.vet app on iOS and Android. Data is processed by the same controller and under the same rules as the web version, with the following additions:

• Camera: the app requests camera access only when you choose to add a new photo of a veterinary document or a pet avatar. Photos are never sent without your confirmation.

• Photo library: the app requests access to your photo library only when you choose an existing image to attach as a document or avatar.

• Push notifications (planned): the current beta version does NOT send push notifications. The feature will be added in the future together with a separate user consent and an in-settings toggle.

• Locally stored data: your session token and language preferences are stored locally on your device (iOS Keychain / Android EncryptedSharedPreferences). Signing out removes the token; uninstalling the app removes all local data.

• Sign in with Apple or Google: the app supports Apple Sign-In and Google Sign-In. We receive only the identity token and your email address (if you choose to share it). We do NOT use IDFA or Google Advertising ID and do not track you across apps.

• Your rights in the mobile app: you retain all GDPR rights regardless of platform — access, rectification, erasure, restriction of processing, data portability, and the right to lodge a complaint with the supervisory authority. You can delete your account and all data from inside the app under Settings (Account → Delete account) or via this website.